Memorable moments
Keep your eyes peeled and your cameras at the ready for those unexpected interactions with some strange characters and woodland natives.
Deep in the Heart of the Story
This Enchanted night-walk takes LUMA into a new realm of whimsical characters and unique kiwi storytelling brought to you by some of New Zealand’s finest entertainment producers.
Immersive light journey featuring 16 sculptures
A true collaboration between Screentime’ New Zealand’s award-winning creative team and LUMA’s family of artists, this new partnership delivers a unique, immersive experience filled with memorable moments for all ages.
A Visual Journey through Nature
Projection artists, sculptors, model makers and renowned story tellers have gathered in the forest to make a special three month season of night-time entertainment.
Looking out for the Birds
LUMA Enchanted is all about experiencing nature in a new and exciting way – walk amongst this beautiful habitate whilst the residents are tucked up asleep in their nests.
Partnering with the Kiwi Park
Our installations have been created under the careful eye of our hosts at Kiwi Park. We have taken care to ensure the birds are hidden away from our nocturnal visitors and the supporting soundscape mimics nature to provide a mesmerising experience which is not only entertaining but also supports nature conservation and breeding programmes for some of New Zealand’s most precious species.
FAQs continued
Just in case we missed something earlier, here’s some more common questions
Experience
What can I expect?
A fun and whimsical night-time event, Luma Enchanted is a night light sensory walk showcasing stunning light, sound and interactive installations of New Zealand’s exotic native wildlife.
Is there parking available?
We recommend using the Skyline Gondola carpark which is a 2 minute walk to Kiwi Park. Located directly behind the Skyline Gondola base terminal, the multi story carpark offers 297 public carparks, including spaces for motorcycles and bicycles, EV charging stations and accessible parking. In addition, there are several parking options around Queenstown town centre, the closest ones being Wilson Parking and Man Street Public Carpark, both located on Man Street, near the bottom of Brecon Street.
- Campervans: Large campervans can be parked at the Boundary Street Carpark, where there are 33 dedicated parks for large vehicles. Please be aware that campervans are prohibited from parking in the Queenstown CBD and could face an infringement fee of $40-$60 if parked incorrectly.
- Accessibility Parking: If you have a Mobility Parking Permit you can park Kiwi Park bottom entrance where you can enter via the service delivery gate. Please contact us if you would like some more information on the location of this entrance.
- For further information on parking in Queenstown, please visit the Queenstown Lakes District Council (QLDC) website.
Where is the experience located?
The experience is located at Kiwi Park, 51 Brecon Street, Queenstown 9300, New Zealand (just below the Skyline Gondola).
Does the experience take place in an indoor or outdoor venue?
This experience is held outdoors. If due to the weather forecast, the event cannot be held, we will notify you via email at the same address linked to your Fever account. When in doubt, please remember to check your spam folder too.
How long does the experience last?
The experience typically lasts from 45 minutes to an hour, but there is enough detailed content to keep you engaged for up to two hours, depending on how much you wish to explore and engage.
To get the best out of your experience, as this is a light and sound show, we recommend experiencing the event quietly and taking your time to enjoy the surprises we have in store for you.
Is there a dress code?
As this is an outdoor activity, dress for the winter weather. LUMA Enchanted doesn’t stop for rain or wind unless it’s unsafe – your enjoyment and safety is always our priority. If it does rain, bring your wellies, a rain jacket and maybe a brolly (with some fairy lights added of course), and please wear sturdy suitable footwear for walking through LUMA Enchanted.
Do you take cash?
Dig out your cards, as LUMA Enchanted is card only for drinks, food, tickets and merch. No cash will be accepted.
Will food and beverage be available on site for purchase?
Yes, there will be F&B available on site.
Are there activities for the kids?
Yes – the whole event is designed as a family-friendly activity to delight young and old.
Do you have a gift shop?
There will be merchandise available for sale onsite.
Ticketing
Where can I get tickets?
- In the Fever App, available on Google Play and the Apple Store
- On the Fever website
- Via the LUMA website
- At the door onsite (tickets subject to availability)
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App (on Google Play and the Apple App Store) or on the Fever website or LUMA website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking “Transfer Tickets” on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the “Tickets” section. If you don’t have the app installed, you can download it from the Google Play or Apple App Store. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 24h before your booking. In such a case, please contact us indicating your ticket ID.
Refunds within 48 hours of the event are not allowed, except as required by New Zealand Consumer Law. In such a case, please contact us indicating your ticket ID. For more information, you can refer to our T&Cs.
Can I make a group booking?
Yes, you can make a group booking directly from the Fever website selecting the “Group Bundle” option.
The enchanted experience
Do I need to arrive at the start of my scheduled session?
We recommend arriving 15 minutes before your scheduled session to check in. If you happen to arrive late, your entry will be dependent on if there is space available. This may result in an undefined waiting period. The last entry into the event will be 45 minutes before closing.
Can I bring animals? Are service dogs allowed?
As this is a native bird life park, no pets are allowed in this event’s location, though we do welcome service animals.
What are the prohibited items at the experience? Can I smoke or vape?
No smoking or vaping is allowed. No food or beverages brought from outside may be allowed to be consumed in the venue.
Are there chairs available? Can I be seated during the experience?
This is a walkthrough experience, there is some limited seating in the venue at various points.
Are there any accessibility considerations I should be aware of?
Yes - while we welcome everyone to attend, the event site includes uneven ground, steep gradients and potentially icy conditions, which may be challenging for some. If needed, walking sticks or mobility aids are recommended. Some paths may be dimly lit, but we will do our best to ensure adequate lighting.
If you have a Mobility Parking Permit you can park at the Kiwi Park bottom entrance where you can enter via the service delivery gate.
If you need support with accessibility, please contact us info@luma.nz for more information.
Do you offer carer tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us here with proof of needing a carer ticket.
Once we receive this, we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based on availability).
Please keep in mind that you will have to show the regular ticket with this carer ticket when entering the venue.
Is there a Lost & Found?
We would recommend asking the staff at the Kiwi Park if they have found your belongings. If you cannot ask them on site, please contact us.
Will restrooms be available on site?
This venue has restrooms and/or portaloos — please ask our staff on site for directions.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other visitors.
Will there be an audio guide?
This experience does not include an audio guide.
Is coat check available?
You’ll need all your winter woollies to stay warm. This venue has no coat check.
Is there an age requirement?
All ages are welcome to this experience! Kids under the age of 5 do not require a ticket. Any person under the age of 16 must be accompanied by an adult.
